Telephone Answering Service Questions:
Are you a 24-hr service?
Can you screen calls and notify us of emergencies only?
How can I have my messages delivered to me?
How do I get my calls to your call center?
I want you to answer my 800 number. Can you help me?
How soon can I begin service?
How long have you been in business?
Do you answer my callers with an auto attendant or live voice?
Can you record my calls?
Can you send messages to more than one place?
How do I make changes to my ‘on-call’ schedule?
Can I get call activity reports delivered to me?
Does your Telephone Answering Service work with Caller ID?
Can you transfer my incoming calls directly to me?
How quickly can my service begin?
Can you schedule appointments for me?
Are you a 24-hr service?
Yes, our call center operates 24-hours a day, 7-days a week, 365 days a year.
Can you screen calls and notify us of emergencies only?
Yes, we will follow the exact guidelines you provide to meet your specific requirements.
How can I have my messages delivered to me?
We offer a variety of options including Fax, E-mail, Alpha# , Text-to-Cell or other wireless device, or you can call us to retrieve your messages. We use UltraComm, a software-based message management delivery system that enables our agents to effectively monitor your message delivery status to ensure that every message is delivered in a timely manner. If our system determines there is a problem on the receiving end, we can rapidly make adjustments and implement back-up message delivery systems.
How do I get my calls to your call center?
You can direct your callers to contact us directly using the 10-digit phone number provided for your account. Or, you can call forward your own phone lines to the phone number provided by A Communication. Call forwarding services are provided through the phone company or your phone system. To download a copy “How to forward your phone,” click here.
I want you to answer my 800 number. Can you help me?
Yes. You can call forward the local number your 800 number is currently placed on to the phone number we provide, or you can have your 800 vendor place the 800 number directly on the local number we provide for your account.
How soon can I begin service?
Your service can generally start within 24 hours.
How long have you been in business?
We have been providing telephone answering services to individuals and companies in a variety of industries since 1985.
Do you answer my callers with an auto attendant or live voice?
We answer your calls the way you want. We do not require your callers to reach an automated voice prior to a live operator.
Can you record my calls?
Yes. We have a web-enhanced Voice Logger that will allow us to record all of your calls or just a selected percentage of them. Use these recordings for quality assurance or training measures. This powerful feature also quickly eliminates any potential misunderstandings or call disputes. Know with certainty and confidence exactly what happened on a call.
Can you send messages to more than one place?
Yes. We have the ability to send your messages to you through multiple fax or e-mail channels simultaneously.
How do I make changes to my ‘on-call’ schedule?
You can e-mail or fax your changes directly to us or you can call us on the phone.
Can I get call activity reports delivered to me?
Yes. We can deliver call activity reports to you on a regular basis via email, fax or mail.
Does your Telephone Answering Service work with Caller ID?
Yes. Our trunk network works with Caller ID (also known as ‘ANI’) and we track all incoming calls into our center. This means we can generate a wide variety of unique reports for you based on a customer’s calling area code and prefix.
Can you transfer my incoming calls directly to me?
Yes. We have the ability to transfer your incoming calls to you. This is also known as ‘call patching’ or ‘call screening.’ Should you choose not to accept the call, we will take a detailed message and immediately deliver it to you.
How quickly can my service begin?
Usually within 24 hours.
Can you schedule appointments for me?
Yes. We can schedule your appointments online using our customized web-enabled scheduling platform. You’ll be immediately notified every time we schedule an appointment either by email, text-to-cell or to your pager.
