Do you cover after-hours calls only or are you available for daytime backup coverage?
Are you dependable?
How do I know that messages will reach me?
How quickly can my messages be delivered?
Can I have a backup copy of all my messages?
What types of medical accounts can you handle?
Can you record my calls?
How do I make changes to my ‘on-call’ schedule?
Can I get call activity reports delivered to me?
Can you transfer my incoming calls directly to me?
How quickly can my service begin?
Can you schedule appointments for me?
Do you cover after-hours calls only or are you available for daytime backup coverage?
Yes – both.
Are you dependable?
Yes, we have fully redundant call centers and that are each backed with their own external power supply. Even if a local grid goes down we stay up and running.
How do I know that messages will reach me?
We offer a variety of backup systems and protocols designed to ensure that your urgent messages reach you every time. We monitor all outgoing fax, e-mail and page transmissions and follow-up on them. We also ensure we have backup phone numbers on file to call directly in case you are not able to receive messages in the way you asked us to send them.
How quickly can my messages be delivered?
In real-time.
Can I have a backup copy of all my messages?
Yes. We’ll fax, e-mail or mail them to you daily.
What types of medical accounts can you handle?
We handle a wide variety of medical services and medical exchange accounts. We’ve gratefully served the medical community since 1985 and provide assistance to:
- Hospitals
- Clinics
- Doctors and Physicians
- Nurses and Nurse Practitioners
- Dentists
- Veterinarians
- Hospice and Health Care Workers
- and more!
Can you record my calls?
Yes. We have a web-enhanced Voice Logger that will allow us to record all of your calls or just a selected percentage of them. Use these recordings for quality assurance or training measures. This powerful feature also quickly eliminates any potential misunderstandings or call disputes. Know with certainty and confidence exactly what happened on a call.
How do I make changes to my ‘on-call’ schedule?
You can e-mail or fax your changes directly to us or you can call us on the phone.
Can I get call activity reports delivered to me?
Yes. We can deliver call activity reports to you on a regular basis via e-mail, fax or mail.
Can you transfer my incoming calls directly to me?
Yes. We have the ability to transfer your incoming calls to you. This is also known as ‘call patching’ or ‘call screening.’ Should you choose not to accept the call, we will take a detailed message and immediately deliver it to you.
How quickly can my service begin?
Usually within 24 hours.
Can you schedule appointments for me?
Yes. We can schedule your appointments online using our customized web-enabled scheduling platform. You’ll be immediately notified every time we schedule an appointment either by e-mail, text-to-cell or to your pager. Or you can easily view your appointments online.
