Telephone Answering Service Questions:
Are you a 24-hr service?
Can you screen calls and notify us of emergencies only?
How can I have my messages delivered to me?
How do I get my calls to your call center?
I want you to answer my 800 number. Can you help me?
How soon can I begin service?
How long have you been in business?
Do you answer my callers with an auto attendant or live voice?
Can you record my calls?
Can you send messages to more than one place?
How do I make changes to my ‘on-call’ schedule?
Can I get call activity reports delivered to me?
Does your Telephone Answering Service work with Caller ID?
Can you transfer my incoming calls directly to me?
How quickly can my service begin?
Can you schedule appointments for me?
Medical Exchange Questions:
Do you cover after-hours calls only or are you available for daytime backup coverage?
Are you dependable?
How do I know that messages will reach me?
How quickly can my messages be delivered?
Can I have a backup copy of all my messages?
What types of medical accounts can you handle?
Can you record my calls?
How do I make changes to my ‘on-call’ schedule?
Can I get call activity reports delivered to me?
Can you transfer my incoming calls directly to me?
How quickly can my service begin?
Can you schedule appointments for me?
Inbound Call Services:
Can you provide support for Web-based organizations?
How long does it take to get started?
How do you deliver my information?
Is the toll-free number included in the service?
Can you provide my customers with a description of my product or service?
Can you take reservations for my seminars?
Can we use your Merchant Account?
Can you record my calls?
Do you have Quality Assurance program?
How quickly can my service begin?
Do you perform these services all day?
Outbound Call Services:
Do you take Surveys?
Will you take on a small project?
Do you do outbound calling on commission, appointments scheduled, leads generated or the like?
Can you access my database and automatically update it?
Do you create the script?
How quickly can you start?
How much time will my project take?
Can you provide detailed reporting on my outbound campaign?
How frequently can I get my call data?
Can you set appointments for me?
When will you make my outgoing telemarketing calls?
Do you offer local and Toll Free numbers?
