Call Center Services

Order Entry
From a single product to a full catalog, A Communications is prepared to handle your order entry and processing needs.

Reservation and Appointment Settings
A Communications will take your calls, book your reservations or appointments, and follow up with your clients to make sure they attend the appointment or function.

Customized Hours of Coverage
We can customize when and how your calls are answered 24 hours a day, 7 days a week, 365 days a year. Utilize this service to make sure somebody is always there even when you’re not.

Remote Receptionist
Save thousands of dollars a year by allowing A Communications to be your personal receptionist. We will transfer calls and take messages in a kind and professional manner.

On-Call Scheduler
Now you can access, view and maintain your on-call schedules On-Call Schedule saves valuable time and improves efficiency.

Voice Logger
A software-based call recording solution, Voice Logger automatically records all agent involvement with incoming and outgoing calls. With Voice Logger, you have immediate access to your recorded calls either via a robust web-based query system or by downloading .WAV files.

Customized Message Delivery
You can receive your messages in the manner that best suits your schedule and your needs – by e-mail, fax, , text-to-cell, pager, e-mail to pager, PDA or any other wireless device. You can also choose to transfer callers directly to voicemail or general mail so they can leave their own message. Our operators can quickly specify the message delivery method and our system will automatically track your message status (delivered, failed, etc.). In the event a message delivery fails, our agents are immediately notified and will attempt to resend, reschedule or delete your message based on your predetermined parameters. You can even opt to set up a back up message delivery system to ensure bulletproof operation. .

Appointment Scheduling
In addition to providing outstanding answering services, we can handle your appointment scheduling needs. We can even send automatic confirmations to you or your clients via e-mail or text-to-cell. Sound Telecom’s online appointment scheduler will help you increase efficiency, reduce costs and enhance customer satisfaction.

Web Page Access from Clients Account
Our Web Portal provides convenient and secure Internet access to your web site, account

Unified Reports
To simplify and answer your reporting needs, A Communications offers Unified Reports – a combination of all report types into a single interface, which you can request.

Call Patching (Call Transfer)
With Call Patching, you have a 24-hour virtual receptionist at your disposal. We use Call Patching to connect you directly with important callers. No matter where you are, we’ll find you – anywhere, anytime, on any device. If you or your team must be accessible 24 x 7 x 365, Call Patching is the answer.

System Database Backup
Rest assured, your data and account information is safe with us. We perform regular database backups to ensure that critical account information is not lost in the event of a catastrophic outage. Our backup systems allow us to quickly and effectively restore your service after an outage, minimizing your downtime.

Reliable, accurate messages anytime, anywhere, any way

If you’re serious about growing your business and providing superior customer service, you need a solution that provides 24/7 telephone answering services with live operators that handle every call professionally and correctly. You can count on us to accurately document and deliver your messages in the manner you choose – pager, cell phone, voice mail, fax, e-mail, PDA, live operator, even via a Web portal – to fit your schedule and needs.

You can contact us online, call 626-967-1946, or request a quote for further information