Answering Services

24/7 Live Operator Coverage  
You can forward your business lines to a toll-free or local phone number that is answered by a live professional with your company name. Sounds great doesn't it? It will sound even better to your customers.
For a fraction of a receptionist's costs, A Communications can answer your telephone lines with a live person 24 hours per day 7 days per week, after hours or as overflow when your phones are busy.

  • State-of-the-art equipment with independent back-up power
  • Alpha/Numeric paging
  • Message delivery by text pager, fax or e-mail 
  • Temporary Service for holiday closing, vacations, business relocations 
  • Special event reservation requests
  • Dispatch
  • Appointment scheduling

Virtual Receptionist
Don't have an office? Don't have a receptionist? Need to present callers with a main business number that routes calls to the right people or information? A Communications works as your virtual receptionist 24hrs a day for the fraction of the cost of a dedicated person.

  • Greet callers with customized menus of options.
  • Route callers to the right person, department or information.
  • Transfer calls to any other phone regardless of type or carrier.
  • Automatically play after hours messages based on your business hours
  • Receive voice mail messages.

Message Delivery
Our professionally trained staff will take your messages, obtaining the information you need quickly and courteously. Messages can be delivered to you by telephone, voicemail, web access, email, alphanumeric pager, fax machine or as a text message to a cell phone or PDA. You'll never miss that customer that calls just after office hours. We are here 24 hours a day 7 days a week.

Appointment Scheduling/Confirmation  
If your business relies on making engagements with your customers, then you need a reliable appointment service. Your customers need to be able to schedule and confirm appointments with you at their convenience, and to do so any time of the day. Why restrict yourself to just yourself or a receptionist to handle your appointment service? You now have a solution for your customer. With AppointmentsOnCall.com, the phone call rolls over to your contact center and one of your agents sets the appointment for your client.

Customized Greetings  
Your callers will be answered by a custom greeting for your company that can be time-of-day specific.

Client Web and Wireless Web Access
With client web access, clients can create, view and deliver messages, on call schedules. This web enables feature allows agents to access web pages while the operator is taking a call.

Event Registration & Reservations  
Let our call center take the burden of processing those calls away from your regular staff, freeing them up to do what they do best.

Disaster Backup  
We can be an integral part of your disaster preparedness plan. In the event of a disaster at your location, we can become a communications hub for your company, connecting your customers to key employees or alternate contacts. Our systems are protected by UPS and standby generator in case of extended power outages. Multiple-route / multiple-vendor telecommunications lines provide fail-over protection. Remote admin and operator capabilities are available in case evacuation of our own facility is needed.

You can contact us online, call 626-967-1946, or request a quote for further information